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Payment Policy

At River Charleston, we aim to make your shopping experience easy and secure. Please read our payment policy carefully to understand how we handle your transactions.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other major debit and credit cards supported at checkout

Payment Currency

All prices and transactions on our website are processed in Australian Dollars (AUD). Your bank or card provider may apply currency conversion fees if you use an international card; please check with your provider for details.

When You Are Charged

Payment is charged immediately upon order confirmation. Orders will not be processed or shipped until payment has been successfully received.

Secure Payment Processing

All payments are processed through secure, encrypted payment gateways to ensure the safety of your personal and financial information. We do not store your payment details on our servers after the transaction is complete.

Payment Issues

If your payment fails or is declined, please check with your card provider or try an alternative payment method. For further assistance, you can contact us.

Fraud Prevention

To protect our customers and prevent fraud, we may perform additional verification checks before processing large or suspicious orders. If additional information is required, we will contact you directly using the details provided at checkout.

Need Help?

Our team is here to assist you at every step. For further support, you can:

Contact Details

Store name: River Charleston
Email: info@rivercharleston.com
Address: Unit 7, 8. Floor, Tower B, 83 King Lam Street, Lai Chi Kok, Hongkong
Contact form: Get in touch